Changing Your Email Address or Username

Updating your email address or username ensures that your account information remains current and accurate. This guide provides step-by-step instructions for changing your email address or username.

1. Website:
2. Log In: Sign in to your account on our website.
3. Profile Icon: Click on your profile icon or name in the top right corner of the screen.
4. Select Settings: Choose “Account Settings” or “Settings” from the dropdown menu.
5. Mobile App:
6. Open the App: Launch the app and log in.
7. Profile Menu: Tap on the profile icon or menu button, typically found in the top left or bottom right corner.
8. Access Settings: Select “Account Settings” or “Settings” from the menu options.

1. Navigate to Email Settings:
2. Find Contact Information: Go to the “Contact Information” or “Email” section of your account settings.
3. Update Email Address:
4. Edit Email: Click or tap the “Edit” button next to your current email address.
5. Enter New Email: Type in your new email address.
6. Save Changes: Click “Save” or “Update” to apply the change.
7. Verify New Email:
8. Check Your Inbox: You will receive a verification email at your new address.
9. Verify Email: Open the verification email and follow the instructions to confirm the change.

1. Navigate to Username Settings:
2. Find Username Section: Go to the “Username” section of your account settings.
3. Update Username:
4. Edit Username: Click or tap the “Edit” button next to your current username.
5. Enter New Username: Type in your new username.
6. Save Changes: Click “Save” or “Update” to apply the change.
7. Username Availability:
8. Check Availability: Ensure the new username is unique and not already in use.
9. Error Messages: If the username is unavailable, choose a different one.

1. Verification Email Not Received:
2. Check Spam/Junk Folder: Look for the verification email in your spam or junk folder.
3. Resend Verification: Request a new verification email if needed.
4. Username Change Issues:
5. Username Not Available: Ensure your new username is unique. Try different variations if necessary.
6. Error Messages: Follow any specific error messages or instructions provided.
7. Email or Username Still Not Updated:
8. Refresh Page: Try refreshing the page or logging out and logging back in.
9. Clear Cache: Clear your browser cache or use a different browser if issues persist.

1. Update Password: Consider changing your password for added security after updating your email or username.
2. Review Security Settings: Check your account security settings and enable two-factor authentication (2FA) if not already set up.

If you need further assistance with changing your email address or username, or encounter any issues, please contact our support team or visit our Support Center for additional help.