How to Report a Bug

Reporting bugs accurately helps us quickly identify and fix issues with our product or service. Follow these steps to ensure your bug report is detailed and useful.

1. Identify the Bug:
2. Describe the Issue: Clearly describe what’s wrong. Note any unusual behavior or errors you’ve encountered.
3. Reproduce the Bug: Try to reproduce the issue consistently. Take note of the steps needed to replicate the problem.
4. Collect Details:
5. Error Messages: Capture any error messages or codes that appear. These can provide crucial insights into the problem.
6. Device and Environment: Record details about your device (e.g., computer, smartphone) and software environment (e.g., operating system version, browser version).
7. Screenshots or Videos: Capture screenshots or record a video of the issue if possible. This visual evidence can be very helpful.

1. Website:
2. Log In: Sign in to your account on our website.
3. Navigate to Support: Go to the “Support” or “Help” section of the website.
4. Find Bug Reporting Tool: Locate the “Report a Bug” link or button.
5. Mobile App:
6. Open the App: Launch the app and sign in if required.
7. Access Help Section: Tap on the profile icon or menu button, then select “Help” or “Support.”
8. Report a Bug: Find and select the “Report a Bug” option.

1. Enter a Descriptive Title:
2. Title: Provide a clear, concise title for the bug report that summarizes the issue.
3. Describe the Bug:
4. Detailed Description: Write a detailed description of the problem. Include what you were doing when the issue occurred, and any error messages or unexpected behavior.
5. Steps to Reproduce:
6. Detailed Steps: List the exact steps needed to reproduce the bug. Include any specific inputs, actions, or settings used.
7. Attach Evidence:
8. Upload Files: Attach any relevant screenshots or videos that illustrate the problem. Use the file upload feature in the report form.
9. Provide Additional Information:
10. Device Details: Include information about your device, operating system, browser, and any other relevant software.
11. Additional Notes: Add any other comments or observations that may help diagnose the issue.

1. Review Your Report:
2. Check Accuracy: Review the information you’ve entered to ensure it’s complete and accurate.
3. Submit the Report:
4. Click “Submit” or “Send”: Once you’re satisfied with the report, click the “Submit” or “Send” button to send it to our support team.

1. Confirmation:
2. Receive Confirmation: You should receive a confirmation email or notification acknowledging receipt of your bug report.
3. Track Progress:
4. Monitor Status: Check the status of your bug report through your account or support portal, if available.
5. Respond to Follow-Up:
6. Additional Information: Be prepared to provide additional details or answer questions if our team reaches out for more information.

1. Need More Help?
2. Contact Support: If you have any questions or need further assistance, please contact our support team.
3. Visit Support Center: For more resources and help articles, visit our Support Center.