Steps to Submit a Bug Report

Submitting a detailed bug report helps our team understand and address issues more effectively. This guide provides step-by-step instructions on how to submit a comprehensive bug report to ensure prompt resolution.

1. Identify the Bug:
2. Describe the Issue: Clearly identify the problem you are experiencing. Note the steps you took before the issue occurred, and the exact nature of the problem.
3. Gather Details:
4. Error Messages: Record any error messages or codes that appeared.
5. Device and Software Information: Note your device type, operating system, browser version, and any relevant software versions.
6. Steps to Reproduce: Document the exact steps to reproduce the issue, including any actions, inputs, or settings used.
7. Take Screenshots or Videos:
8. Visual Evidence: Capture screenshots or record a video of the issue if possible. This visual evidence can help our team better understand the problem.

1. Website:
2. Log In: Sign in to your account on our website.
3. Navigate to Support Section: Go to the “Support” or “Help” section, and find the “Submit a Bug Report” link or button.
4. Mobile App:
5. Open the App: Launch the app and log in.
6. Access Help Menu: Tap on the profile icon or menu button, then select “Help” or “Support.”
7. Find Bug Report Option: Look for the “Submit a Bug Report” option in the help or support section.

1. Enter a Descriptive Title:
2. Title: Provide a concise and descriptive title for the bug report that summarizes the issue.
3. Describe the Bug:
4. Detailed Description: Write a detailed description of the bug, including the nature of the issue, the impact it has, and any error messages received.
5. Reproduce Steps:
6. Step-by-Step Instructions: List the steps to reproduce the issue. Be as specific as possible to help our team replicate the problem.
7. Attach Files:
8. Upload Screenshots/Videos: Attach any relevant screenshots or videos that illustrate the issue. Use the file upload option in the bug report form.
9. Provide Additional Information:
10. Device and Software Details: Include information about your device, operating system, browser, and any relevant software versions.
11. Additional Comments: Add any extra comments or observations that may be useful for diagnosing the problem.

1. Review Your Report:
2. Check Details: Review all the information you’ve entered to ensure it’s accurate and complete.
3. Submit:
4. Click “Submit”: Once you’ve reviewed the report, click the “Submit” or “Send” button to send your bug report to our team.

1. Confirmation:
2. Receive Confirmation: After submission, you may receive a confirmation email or notification acknowledging receipt of your report.
3. Track Status:
4. Check Status: You can track the status of your bug report through your account or the support portal, if available.
5. Provide Additional Information:
6. Respond to Requests: If our team requires more information, respond promptly to any follow-up requests.

1. Still Having Issues?
2. Contact Support: If you need further assistance or have questions about your bug report, please contact our support team.
3. Visit Support Center: For additional help and resources, visit our Support Center.