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Privacy and Security

Resetting Your Password Using Email or SMS

1. Introduction
If you’ve forgotten your password or need to reset it for security reasons, you can use email or SMS to initiate the reset process. Follow these steps to regain access to your account.
2. Resetting Password via Email
  1. Step 1: Go to the Login Page
  2. Visit our website or open the app and go to the login page.
  3. Step 2: Click on “Forgot Password”
  4. Click on the “Forgot Password” link or button, typically found below the login fields.
  5. Step 3: Enter Your Email Address
  6. Enter the email address associated with your account.
  7. Click “Submit” or “Send Reset Link.”
  8. Step 4: Check Your Email
  9. Go to your email inbox and look for a password reset email from us.
  10. If you don’t see it, check your spam or junk folder.
  11. Step 5: Open the Password Reset Email
  12. Open the email and find the password reset link or button.
  13. Click the link to be redirected to the password reset page.
  14. Step 6: Reset Your Password
  15. Enter a new password and confirm it by typing it again.
  16. Make sure your new password meets the security requirements (e.g., minimum length, combination of letters, numbers, and special characters).
  17. Click “Reset Password” or “Submit” to save your new password.
  18. Step 7: Log In with Your New Password
  19. Return to the login page and enter your email address and new password.
  20. Click “Login” to access your account.
3. Resetting Password via SMS
  1. Step 1: Go to the Login Page
  2. Visit our website or open the app and navigate to the login page.
  3. Step 2: Click on “Forgot Password”
  4. Click on the “Forgot Password” link or button.
  5. Step 3: Enter Your Phone Number
  6. Enter the phone number associated with your account.
  7. Click “Submit” or
“Send Verification Code.”
  1. Step 4: Check Your SMS Messages
  2. Look for a password reset SMS message sent to your phone.
  3. If you don’t see it, ensure you’ve entered the correct phone number and request a new code if necessary.
  4. Step 5: Enter the Verification Code
  5. Open the SMS message and find the verification code.
  6. Enter the code on the password reset page.
  7. Step 6: Reset Your Password
  8. Enter a new password and confirm it by typing it again.
  9. Ensure the new password meets the security requirements (e.g., minimum length, combination of letters, numbers, and special characters).
  10. Click “Reset Password” or “Submit” to save your new password.
  11. Step 7: Log In with Your New Password
  12. Return to the login page and enter your phone number and new password.
  13. Click “Login” to access your account.
4. Troubleshooting Common Issues
  1. Email Not Received:
  2. Check your spam or junk folder if you haven’t received the password reset email.
  3. Ensure the email address you entered is correct and request a new reset email if necessary.
  4. SMS Not Received:
  5. Verify that you’ve entered the correct phone number.
  6. Ensure your phone has a stable network connection to receive SMS.
  7. Request a new verification code if you do not receive it within a few minutes.
  8. Verification Code Issues:
  9. Ensure the code is entered correctly and is not expired.
  10. Request a new code if the one you received does not work.
  11. Password Reset Errors:
  12. Ensure your new password meets the required criteria.
  13. Try refreshing the page or restarting the process if you encounter errors.
5. Additional Support
If you need further assistance with resetting your password or encounter any issues, please contact our support team or visit our Support Center for more help.


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